ZEMCH 2015 - International Conference Proceedings | Page 514
Figure 6: Cluster analysis of PAR households
Results regarding costumers’ satisfaction were very similar from the CCA case. High levels of satisfaction were found, although the laundry room and kitchen space, as well as the quality of finishing materials were the main causes of dissatisfaction among interviewees (Table 2).
Table 2: Levels of consumer satisfaction in the PAR program
PAR Levels of
Satisfacion
Dwelling interior spaces
Dwelling components
Living
Room
Kitchen
Laundry Bedrooms Bathroom Doors
room
Windows Eletrical
System
Plumbing Finishing
System Materials
Very Satisfied
10%
7%
6%
9%
12%
4%
10%
11%
10%
4%
Satisfied
72%
63%
43%
76%
80%
59%
74%
70%
77%
54%
Neither Satisfied
Nor Dissatisfied
6%
4%
8%
4%
1%
3%
3%
3%
3%
6%
Dissatisfied
11%
23%
33%
10%
7%
17%
12%
13%
13%
20%
Very Dissatisfied
1%
3%
14%
1%
0%
1%
0%
3%
3%
7%
Not only satisfaction levels, but also post-occupancy modifications in the PAR program were very
similar from the CCA case. Most common modification was the addition of a barbecue place or
leisure space (figure 7). Changing the walls painting and finishing materials were also very common. It is worthwhile to mention that even though dwellers are not allowed to modify the building structure, it was identified the addition of air conditioning and modifications in the electrical
system.
Figure 7: Most common modifications in dwellings after occupancy – PAR case
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ZEMCH 2015 | International Conference | Bari - Lecce, Italy