YWCA Adelaide Annual Report 2016-17 Oct 17 | Page 19

STRATEGIC GOAL THREE By 2019 the YWCA retains the necessary resources and organisational capacity to ensure it can continue to deliver to its purpose and achieve best practice in service delivery During the 2016-17 Financial Year, YWCA Adelaide has successfully reviewed all of its operational systems and updated its policy and procedures accordingly. In May 2017 an external quality audit was undertaken and the organisation has successfully obtained accreditation at certificate level under the Australian Service Excellence standards. Additionally, the new customer relationship management system has become further embedded in the organisation, creating greater controls on management of data and further building consistency in practices. Additionally, we have undertaken some review of our IT operational systems and in collaboration with a consultant, made some changes to strengthen platform stability and access for staff. 19 YWCA Adelaide have also formed a building committee which has worked to review possible options to meet existing and future facility needs. We look forward to continuously improve all of our operational systems now fully in place through ongoing audits and reviews. These are valuable milestones to have achieved as we continue our involvement with the national merger negotiations, with ongoing participation with the merger group at operational, governance and working party group levels. We are anticipating that this work will be concluded in 2017 leading up to a vote by membership on the proposed national merger to include YWCA Adelaide.