YWCA Adelaide Annual Report 2015-2016 | Page 16

STRATEGIC GOAL THREE By 2019 the YWCA retains the necessary resources and organisational capacity to ensure it can continue to deliver to its purpose and achieve best practice in service delivery Within the current strategic plan YWCA Adelaide have maintained our focus on continuous improvement towards growing a contemporary organisation. This has included a new accounting system and investment in Customer Relationship software to support management of our stakeholder relationships across the community. We have significantly progressed on achieving external accreditation under the Australian Service Excellence Standards, with anticipated completion in the coming year. YWCA Adelaide has also participated in national discussions on the consolidation of local YWCA associations into a new national entity, under the National Merger Project. Information & consultation sessions have been made available to members on these discussions to date, and we continue to engage with members on this important process. At the 2015 Board Elections, 21 women nominated, including 4 young women EMBED MERGER VIDEO HERE 16