EXPERT OPINION
Direct Delivery – the reliable service provider with a human face
Yernur Satybaldiyev , General Director , Direct Delivery
Kindly , describe the fundamental values for your company ? Direct Delivery started its journey in 2000 , and the company has successfully proven its vitality and stability in its chosen direction now for 18 years in a row . One of the company ’ s basic values is the common human respect for all and everything .
How do you practice this concept of respect in everyday work and how does it influence the success of the company ? First of all , we respect our clients . Every client is important , so we try to find an individual approach to each one of them , since wishes and requirements differ from one to another . We don ’ t even consider them as clients and ourselves as providers , but rather as friends and partners . Why ? Because we are interested to not just sell courier services , but we want to solve our clients ’ issues . It is of high importance that we won ’ t become another headache for our clients , but rather a means to resolving their concerns . This is the main sense and intention in the work we do .
Second , our concept of respect spreads to all of our employees . We couldn ’ t move further without them . We express respect and gratitude to all in the team including the errand-boys . The reputation of our company depends on them fully and effects success in business . This value forces us to listen to our staff , not overload them , but help them resolve their issues and give them more independence . Eventually , this kind of philosophy helps us to work hand in hand , with a more understanding , treating this business equally as our very own . Simple human values help us overcome the difficult times and unite us for the prosperity of the company .
Third , we treat everyone and everything with respect . This applies to our vendors and partners along with the environment . We use only envelopes that are made of processed paper . We encourage deliveries by using couriers who walk for nearby destinations and by using ecologically clean transport means , such as bicycles , motorbikes , etc .
Due to these values we can boldly declare that Direct Delivery is one of the few courier companies in the market with the reputation of a reliable provider with a true human face behind it .
In your opinion , what are the other competitive advantages that distinguish you from the other courier services in the market ? Apart from what has been mentioned , we have a few more competitive advantages . For example , the standard delivery to certain destinations requires only 24 hours with us – we pick up the package today and the recipient receives it tomorrow .
We fully automated our business processes . Thanks to that , our clients can get the information about the delivery status right away and look through the whole history of their shipments in a personal cabinet online . We stopped working with manual invoices for legal entities but use electronic invoices instead . This helps to substantially reduce the volume of paper used in our work .
Our biggest advantage is that we not only offer the lowest rates , but also one of the best services in the market . We can deliver your envelope to Astana for just 800 tenge and guarantee next day delivery . We are not pursuing a goal of earning right here right now . Our aim is to sustain long-term trustworthy relations . That is the reason why our company remains one of the biggest and most stable market players .
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