World Monitor Mag, Industrial Overview WM_November_2018_WEB_Version | Page 30

EXPERT OPINION
New Kommesk – old values
payout policy. After all, customers form
their opinion about the reliability of a
company according to this criterion, as
well as by how responsible and efficient
it solves the issue of insurance payments.
The important service component of a
company is the policy in the field of claims’
settlement and optimization of claims
settlement process, informing customers
on time and applying new technologies.
Regarding loyalty, the NPC ratio
(Net Promoter Score) is about 72%.
This indicates a high commitment to
our company from customers who
recommend us to their friends and
colleagues.
Oleg Khanin, Chairman of the Board, Kommesk-Omir Insurance Company
Kommesk-Omіr is one of the largest
insurance companies in Kazakhstan.
The company has many achievements
over 27 years of work. Which ones
would you like to point out?
We are proud to be the same age as
Kazakhstan’s independence and one of the
few companies operating in the insurance
market for so many years. Our most
important achievement over the years is
our team – a team of professionals and
dedicated people. We often say that the
Kommesk-Omіr team is a big family.
We support each other, share joys and
successes, jointly solve problems. partners. We pay significant attention
to the development of infrastructure, IT-
technologies, and the digitalization of
insurance processes. Everything that we
do is aimed at satisfying the needs of our
clients so they feel comfortable not only
when signing insurance contracts, but also
when receiving insurance payments. We
try to improve our service. We interact
with clients 24/7 through our call centre
and WhatsApp. Clients can remotely order
and pay for policies and correspond with
our operators. When making insurance
payments, we try to minimize our client’s
visit to our office to one time.
We grow in all key positions in the
insurance market. Kommesk-Omіr is
in the top ten among the insurance
companies of the country. This is very
important for us, since we are a non-
bank insurance company and we are
moving forward with our own efforts. We work on the speed of payments. For
example, 99% of our payments are made
within seven working days. In accordance
with the legislation on compulsory
insurance of the civil defense license, the
insurance payment can be done within 15
working days from the date of receiving
the documents. We make about 100%
of payments on AutoCASCO within five
working days. We are positioning a fair
We have many plans for changes and
projects, proposals for our clients and
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world monitor
On 9 November 2018 the VI
Kazakhstani
HR
Forum
was
organized by Kommesk-Omir and
the Kazakhstan Growth Forum.
What was an idea behind personnel
development in Kazakhstan? What
changes have you seen since the first
forum? What questions remain the
most relevant for the participants
of this event?
Once discussing the development for
Centras group of companies, which
includes Kommesk-Omіr, we realized
that we lack certain expert opinions
in particular areas. One of them was
personnel management. We raised the
question of how do we develop a group
of companies, which direction to move
in? We decided to gather professionals
in this field, asked them to share their
work with colleagues.
When I was offered a choice to head
the organization of financial or HR
directors’ forum, I chose in favor of HR.
This is a very interesting, constantly
changing direction related to people,
their competencies, and teamwork. In my