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CONFLICT MANAGEMENT

Influence/book list

85% of individuals in organisations in USA/Europe are afraid to speak up.

42% of CEOS worldwide are least confident in conflict management.

Rather than address a problem with a colleague, 35% of managers say they'd rather parachute jump, 27% would rather shave their head for charity, and 8% would rather eat bugs.

57% of managers reported that "inaction" was their organization's main method of conflict resolution, and cited "avoidance" and "pretending it isn't there" as a regular course of action. 

https://www.inc.com/margaret-heffernan/great-companies-encourage-productive-conflict.html