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CONFLICT MANAGEMENT
Influence/book list
85% of individuals in organisations in USA/Europe are afraid to speak up.
42% of CEOS worldwide are least confident in conflict management.
Rather than address a problem with a colleague, 35% of managers say they'd rather parachute jump, 27% would rather shave their head for charity, and 8% would rather eat bugs.
57% of managers reported that "inaction" was their organization's main method of conflict resolution, and cited "avoidance" and "pretending it isn't there" as a regular course of action.
https://www.inc.com/margaret-heffernan/great-companies-encourage-productive-conflict.html