72 (If they have already accessed services for assistance with family violence) 9. When you first chose to seek assistance from the agency/organisation, what information/advice did you receive? 10. How would you describe the information/advice that you received? 11. What particular services did you access? 12. When you first made contact with the agency/organisation was there any particular assistance that you were hoping that they could offer to you? 13. Was there any particular assistance that you wish could have been available to you that wasn’t? 14. Would you say that it was easy to access assistance from the agency/organisation or difficult? 14.1 If it was difficult, why was it difficult? 14.2 If it was easy, why was it easy? 14.3 If it was difficult, was there anything that the agency/organisation could have done differently to make it easier for you to access assistance? 14.4 Is there anything else that you can think of that would have made it easier for you to access assistance from the agency/organisation? (e.g. access to childcare, public transport vouchers etc) 15. Reflecting on your experience, was there anything about the way in which people you know reacted to your disclosure of family violence that was good/helpful? 16. Was there anything about the way people you know reacted to your disclosure of FV that you wish could have been better/different? 17. Reflecting on your experience, is there anything that would assist women in a similar situation to you to get better help? 18. Did you have any fears or concerns that prevented you from seeking assistance at an earlier point in time?