Whittlesea CALD Communities Family Violence Research Report 2012 - Page 36

35 For non-specialist agencies the most common referral pathways for CALD clients were self referrals through word of mouth in the community and secondary referrals from other agencies (e.g. settlement services). Most service providers were not able to provide detailed information about who the victim first disclosed family violence to or whether their service was the first point of disclosure beyond general observations that women are more likely to disclose family violence to someone they trust and this is likely to be someone within their own family or community. It was a general observation made by service providers that CALD clients were more likely to have been in contact with police prior to accessing services than non-CALD clients. This was attributed to the fact that CALD clients are likely to be have less familiarity with family violence and other support services and may only become aware of these services through contact with police rather than through other avenues such as the family violence crisis line. Barriers to Accessing Services Service providers were asked to identify and discuss whether, in their experience, CALD clients face additional barriers to seeking assistance with family violence when compared with the mainstream population. Service providers emphasised that it is difficult to draw generalisations about CALD clients and barriers to accessing services because ‘CALD’ describes such a diverse range of backgrounds and experiences. A person’s ability to access services is also likely to be influenced by other factors such as level of education, class, age, amount of time spent in Australia as well as country of origin and region (for example, a person who comes from an urban area may have vastly different experiences from a person who comes from a rural area). Despite these differences, analysis of the data drawn from consultations with service providers revealed that there were a number of common barriers identified as hindering the ability of CALD clients to access assistance with family violence. (Refer to p.17 for a detailed description of the barriers CALD women experience) Immigration Status All service providers agreed that women without Australian citizenship or p \?X[?[??\?Y[??H??\?H\[?[?\?Z\???\?H?\??\???[XZ[?[?]\??[XH\?H\?X?[\?H?[?\?X?K?[????\???\??? LIJHY[?Y?YYH??X[??&\?[[ZY?][??]\?\?H?\??Y\??X??\??[??\??\?[??B?[?H?[Z[H?[?[??H?]X][??[[ZY?][??]\??\?\??Z]?Y?[??X\?HH??X[??&\??[?\?X?[]B???[Z[H?[?[??KXZ?[??]\?\???\??X]?HH?[Z[H?[?[??H?]X][?[??YX?[??\???[??\?X]?[??H?[Z[H?[?[??H?]X][???H?X\????[??H?Y???[XZ[?[?]\??[XK?]\??X[?\??Z]?Y ?\??]Y\?H??\??[?\?[??[?]?H????Y[???XZ??]X??]?[Z[H?[?[??K?]?\???Y]\??X\?\??XY[B?^?]X?H?H\?]?]????[Z[H?[?[??H?]???\???]?[???[Y\??\?^[\\???\?]?]??\?[??H?X]?\?][?[?[?\?X?[\?\?][?[?????X??\????[?[?\?HYX[???????[??[??Y\[????Y[?[??[?[??[][??\??]?\???Y?H?\??X?H??Y\??]??Y[?\?HX?H?\?HH?[Z[H?[?[??H^?\[?[?B?ZY?][?X? NMN??[XZ[?[?]\??[XH?\?HZ\??[][??\\?????[???[??[Z[B??[?[??H\?H?X????]?\???Y[??[?X??X??\?]H[???X][?[?]?\?[?\???Z\?Y?[??Y??YH?[Z]Y[??\???X?Y[??H[?\[?[??H?Z\?\??\???[???X][???X?X?[?Y??X?[Y\?\????X]Y?]X??\??[??H?[Z[H?[?[??H^?\[??\?H[??Y?Y?Y[??Y[???