WEBINAR Webinar Recap Rondel Village & Chukka Caribbean | Page 17

Q:  Can you talk a little about ys falls

A: You can find more info here http:// ysfalls.com/attractions/canopy/

Q: How can travel agents promote Chukka?

A: 1. By registering with us online: https://chukka.com/travel-agents/

2. Playing our Videos at your travel shows, to your clients, posting the videos on your personal website

3. Follow us on Instagram, Facebook, Twitter, youtube etc @chukkacaribbean #itstimetoplay

4. Utilize gallery of pictures on your website & collateral. Let me know which location pictures you need

5. Invite your clients, guests to rate us 5 stars on Trip Advisor.

6. Follow us on Google Maps

7. Write reviews of us as a client on social media platforms

8. Any requests for co-branding - let us know

9. We will be happy to have promotions with you, let us know your thoughts.

10. Invite your clients to follow us on social Media.

11. Let your partners know we are the recommended choice for Caribbean Adventure Tours!

Q: If client prepaid tours can they cancel for refund if they change their minds. Do you have cancellation policies that apply?

A: We encourage our visitors to re-schedule tours for whichever date they choose. We can have this on credit for them, or have it converted to a gift certificate so they can gift it to a friend or family. We do have cancellation policies that apply.

Q: I have clients who will be visiting Jamaica next month. Do you have a website that lists all of the tours, and their costs?

A: www.chukkacaribbean.com

Q: Chukka- which resorts do you operate out of?

A: We operate out of every Resort, Hotel, Villa & guest House in Jamaica. Anywhere that a pick up can be done, we operate from.

Q: Does the travel agent discount includes everyone in my family or just me personally. I travel to Jamaica every year with my husband and two sons for vacation.

A: Travel agent discount applies to the whole family.

Q: is there a commission difference booking direct or via tour operator?

A: I am not aware of the commission via tour operator. However if you register with us as a Chukka Travel Agent you will receive commission beginning at 15%.

Q: Chukka: Do you have a tour that departs Negril by boat/catamaran to Dunn's River? Have clients staying in Negril & they want to visit Dunn's River but would rather transit round trip by water than by road.

A: We currently do not have such a boat tour from Negril to Montego Bay. We are continuously integrating more products and will definitely ensure we offer/ supply the tours demanded by the current marketplace. Stay Tuned for our new exciting Tours to be launched this year!

Q: How big are the tours? Ex: At Dunn's River Falls, would the Chukka guests compete with cruise line passengers for the falls climb?

A: We offer tours for all group sizes. The Dunn's River Tour can accommodate as many persons needed. Cruise Passengers would not compete with Resorts guests at this location as the transportation is arranged separately.

Q: Chukka, for the tours in Ocho Rios, will you pick up in MBJ?

A: The tours in Ocho Rios we pick up in Montego Bay, Falmouth & Negril.

Q: Do you have tours that go Deep Sea Fishing around the Runaway Bay area

A: We can possibly arrange this through our groups department.

Q: is there options for wheel chair clients for city tours

A: We do Have tour options for wheelchair persons depending on the mobility of the person.

Q: go there's group or private if under 12 or with an existing group. How many tend to be on a tour?

A: Private groups can be arranged separately regardless of how many are on the current tour.

However, if group is not private, the number of persons on any given tour varies.

Q: Can we use the video on our web sites?