WEBINAR Round Hill, Hyatt Ziva & Zilara and Island Routes | Page 17

Q: Do you have special dietary menus for agents as well as clients with vatious food issues ?

A: Absolutely! Waiters and waitresses will ask before each meal if anyone has any allergies so they can make the proper recommendations.

Q: Is the room service 24 hours ?

A: Yes, 24/7 room service!

Q: Are the rooms include free wi-fi & free calls to the U.S. ?

A: Yes, WiFi is free. Check with your BDM regarding international calls.

Q: Is space available to have worship services ?

A: Yes, Hyatt Ziva and Zilara have over 50,000 sq ft of meeting space for up to 1200 guests.

Q: Is room service included in price?

A: Yes, it's all-included!

Q: can I apply for bonus cash after clients have stayed at Jewel?

A : Hold on to any Jewel bookings, as we will get them up and running in Agent Cash very soon! You can register bookings up to 60 days after travel.

Q: Will Jewel Grande continue with all-butler service?

A: Yes!

Q: Can any of the room accommodate 3 adults to a room

A: Yes, rooms can accommodate up to 4.

Q: Can any of the rooms accommodate roll away beds

A: Yes, they can.

Q: Will Jewel resorts continue to provide transfers?

A: Details regarding transfers are still TBD.

Q: Will they honor transfers that have already been booked? (this June)

A: Yes.

Q: Will there be a Panama Jack coming to Jamaica?

A: That is a great question and still TBD!

Q: Will we lose current jewel rewards and can current jewel rewards be used across other playa properties?

A: The CURRENT Jewel rewards program and how accrued points can be utilized is still TBD, but all 4 resorts along with the Hilton Rose Hall will soon be up and running in Playa's current program Agent Cash so agents can earn BONUS CASH!

Q: I previously heard that adults staying at Ziva had exchange privileges to Zilara is that not true?

A: Adults staying at Hyatt Ziva have access to Hyatt Zilara restuarants for dinner only. Hyatt Zilara guests have full access to Hyatt Ziva.

Q: We will lose current jewel rewards and can current jewel rewards be used across other playa properties?

A: The CURRENT Jewel rewards program and how accrued points can be utilized is still TBD, but all 4 resorts along with the Hilton Rose Hall will soon be up and running in Playa's current program Agent Cash so agents can earn BONUS CASH!

Q: what's the latest you can log a booking?

A: 60 days after guests' departure.