Q: Will Hilton Rose Hall be added to the Playa agent rewards program?
A: Yes! Hold on to any Jewel or Hilton bookings because you will be able to enter them In Agent Cash very soon! www.agents.playaresorts.com/register-new-booking
Q: Do you offer anything for honeymooners?
A: Absolutely! Notify your BDM of any special occasions so they can alert the staff on-site to take extra special care of your guests!
Q: Is expedited service through Immigration included with the airport lounge?
A: No, unfortunately.
Q: Do all properties have swimup bars?
A: Yes
Q: How far from the Hipstrip is the Zilara?
A: 20 mins!
Q: I was told that as of November 1st you have to pay for trasfer from MBJ airport to Zilara
A: Correct. As of last November, transfers are no longer included with your stay at Hyatt Ziva and Hyatt Zilara Rose Hall.
Q: I registered my guest and I have not received my bonus cash
A: Bonus checks are mailed out 30 days after guests' departure.
Q: Will there be a FAM trip offered? For either of these?
A: Contact your BDM for details on upcoming FAMs!
Q: Can you repeat the agent address please?
Q: I just booked Zilara MBJ the king bedding is very confusing... Can you clarify?
A: Visit the agent website for a list of all room categories along with a detailed description.
Q: Which king bedded rooms have sleeper sofas?
A: Yes. Visit the agent website for a list of all room categories along with a detailed description.
Q: I was told that only the Ritz Carlton king bedded rooms have sleeper sofas BUT I have gotten many different answers
A: All the rooms have been renovated since the Ritz Carlton, but check out the agent website for details on room categories along with a detailed description of what's included.
Q: What activities do they have for children?
A: Hyatt Ziva offers a Kidz Club with supervised activities, fun and games for younger guests.
Q: What is the charge for the Hyatt airport lounge?
A: It's complimentary!
Q: Do we recommend a taxi to these resorts?
A: I recommend using Island Routes.
Q: Is the lounge exclusivly for Hyatt guest is it complimentry?
A: Yes, it is exclusively for Hyatt guests and it's complimentary.
Q: Are the guest of the Jewel and Hilton properties have access to the airport lounge? Is it comp?
A: Not currently. Only Hyatt Ziva and Zilara guests.
Q: Jewel does transfers... will that be taken away?
A: Details are still TBD regarding transfers for the Jewel Resorts.
Q: Do you have an airport departure lounge or just for arrivals?
A: Just for arrivals. It allows guests to check-in and enjoy a welcome drink and complimentary WiFi while they wait for their transfer.
A: www.agents.playaresorts.com
A: Not currently. Only Hyatt Ziva and Zilara guests.