WCC Annual Report 2014-15 - Page 15

SETTLEMENT SERVICES AND PROGRAMS The Settlement Team at WCC provide a comprehensive range of programs and services supporting Whittlesea’s newly arrived migrants and refugees in their first five years of arrival in Australia. A majority of our clients and service users are refugee/protection visa holders and a smaller number are from family visa streams. ACHIEVEMENTS 5,174 3,981 No of participants in groups and programs 1,924 1,635 397 359 250 105 Total referrals to other programs or agencies Hours of volunteer support provided in Settlement Services Total client contacts made Newly arrived clients assisted No of se