Wanderlust: Expat Life & Style in Thailand June / July 2017: The Business Issue | Page 8

Business Travel Entrepreneurs in Thailand From travel booking, to sightsee- ing and sampling a country’s cuisine, each of these Thailand-based trav- el businesses have been established by expats who believe the future of tourism will be, more than anything else, about targeting and tailoring. VERY LOCAL TRIP When Maxime Besnier founded the boutique travel company Very Local Trip, he realized that a one-size-fits-all approach wouldn’t suit the growing number of tourists looking for tailored travel. Mostly, though, the French ex- pat formed his business based on the type of traveling he would enjoy. “I don’t have a background in tour- ism,” Besnier says. “But I tried to create something that for me makes sense. I would like to travel a city this way … to feel like a local.” Very Local Trip connects small groups or solo explorers with a local resident who acts as a tour guide, but in a friendlier way than usual. The per- son in charge of the group can’t be just anyone; Besnier is extremely particu- lar about who is selected. “The perfect local friends,” he says, “are those who are very knowledgeable and who can adapt trips. They need to have a lot of empathy to feel what clients want.” The staff adhere to certain linguis- tic stipulations, to drive home how different these experiences are from the mass market norm. The words “guide” and “tour,” which are associ- ated with impersonal tourism, are banned. Instead, Besnier and his team use “local friend” and “trip.” Though these carefully chosen words may seem fussy, it is this precise lan- guage that articulates the compa- ny’s philosophy and emphasizes Very Local Trip’s promise of authenticity. The company’s mission is to create high-quality, intimate experiences, which means that customers’ bud- gets lean more high-end than shoe- string. With Very Local Trip, value lies not in luxury hotels or extravagant meals, however. What they pay for are customized, memorable and gen- uine experiences. When booking, travelers choose from ready-made itineraries for plac- es such as Isan, Ho Chi Minh and Tokyo, all packed with local secrets 8 WANDERLUST and hidden gems. And they can also make special requests to tune trips just to their liking, until they’ve de- signed the kind of journey they really want to write home about. Like Thomas Cook, Besnier slipped into this industry almost on acci- dent. He left his career as a biologist in France and came to Bangkok to create a more inspiring lifestyle — but without any blueprints detailing how exactly he would build this new life. And, as with most entrepreneurs, the road Besnier took was neither straightforward nor smooth. Being an entrepreneur meant los- ing friends, dealing with doubts from others, even starting then abandon- ing previous business ideas. Getting involved in tourism with a back- ground as a scientist meant he was forced to learn a lot on the fly, too. But his newcomer status was probably a blessing in disguise. As someone unfamiliar with the busi- ness of tourism, Besnier was able to develop fresh ideas that challenged the status quo of travel, especially here in Asia. Though many people ex- pressed doubts that Very Local Trip’s personalized, Airbnb-inspired, quality (and thus pricier) model would take off, the company’s accomplishments have proved them wrong. This story shows that sometimes success is unlocked when personal passion connects to the needs of the market; and that is, in many ways, the essence of Very Local Trip: It’s a company founded on principles in which Besnier believes, such as love of travel, dedication to quality, finding meaning and making friends. When these values are coupled with current trends — like the desire for unique travel experiences — the result is a business that seems only destined for growth. Maxime Besnier of Very Local Trip