Vritti January, 2016 | Page 20

20 January 2016 Trending now BBVA Bank – BBVA Game: The BBVA Bank, a Spanish bank, launched 'BBVA Game' increase usage of internet banking. Customer earns point by using e-banking, which can be redeemed for gifts. This Gamification was so successful that it attracted over 100,000 registered users in the first six months. As a result, the bank encouraged more customers to use online services regularly. DSK Bank – DSK Gameo DSK Bank, a Bulgarian bank, launched a behavioural gamified saving process with the aim to change customer's savings habits. Using gaming principles, the application encourages the customer to set financial goals, perform certain transactions and educate themselves about new banking products. Customers are rewarded for these activities. PNC Bank – PNC Punch the Pig US-based PNC Bank is using gamification to drive higher investments from consumers. They have introduced the 'Punch the Pig' feature as a part of their virtual wallet. When consumers are banking online, they can “punch” a piggy bank whenever it pops up to transfer a chosen amount from their spend account to their growth account. Consumers can decide on how often the pig pops up or PNC can even surprise them by displaying the pig at random moments. Game Level #5 The entire story of mankind can be summed in three words “Ciltius, Altius, Fortius” which in Latin means “Faster, Higher, and Stronger”. At one end of the scale are the Homo Economicus who have the desire to possess wealth while at the other end of the scale are the Homo Faber who seek intrinsic fulfilment through their work. So far, Homo Economicus have dominate Homo Faber. Then there's the other segment: Home Ludens – who are interested in the rituals of play within work. Gamification brings out the Homo Ludens within us by recreating gaming scenarios for routine work. Because as James P. Carse said, “Life is nothing else than an infinite game” Unlock next Level: Send email to [email protected] Human Focused Design This term is first coined by Yu-Kai-Chou. About the author: Sandeep Kumar has over 11 years of experience in Core Banking and Payments. At Mahindra Comviva, he is serving as product manager in product management group for the mobile finance solutions portfolio. He leads product management for mobiquity® Money.