Volunteer Toronto 2015 Annual Report 2015 | Page 4

WHO WE ARE
MISSION
To help create the best possible volunteer experience.

VISION
Our vision is to create engaged communities through volunteer action.
Specifically, we shall:
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Be recognized as a ‘centre of excellence’ for volunteer services and support;
Develop innovative approaches to volunteering;
Bring leading-edge products and services to our city;
Develop professionalism, collaboration and competence among our staff; and
Be recognized for our high level social and community impact.

VALUES
We believe:
• Volunteering contributes to the vitality and capacity building of the community;
• Volunteers and the professionals that support them are an integral component
of the voluntary sector;
• Honesty, integrity and fiscal responsibility are demonstrated in all areas of our
work;
• Diversity of community stakeholders are respected through the model of cultural
competence and is reflected in policies and service delivery;
• Sharing of experience and knowledge is the cornerstone of community and
leadership development.
4

I first came to the
“ When
city last year from Egypt
things were not very easy:
different lifestyle, different
culture and most of all
different weather! I was
completely out of my
comfort zone and wanted
to quickly blend in and feel
like I was part of this new
community. When I started
volunteering at Volunteer
Toronto, it totally changed
my life. I suddenly regained
my passion, developed a
sense of commitment and
felt awesome when helping
others. Volunteering gave
me the opportunity to
practice my skills for a good
cause and opened my eyes
to how nice people are in
this city. Volunteer Toronto’s
continuous recognition and
appreciation of my efforts
gave me the confidence to
land my first job in Canada!
- Maya Atallah
Volunteer

”