Volunteer Toronto 2015 Annual Report 2015 | Page 14

PROGRAM
EVALUATION

FINANCIAL
RESULTS

W

For year ending March 31, 2015

e at Volunteer Toronto are accountable to our funders and other stakeholders for
demonstrating the impact of our efforts. How do we prove our programs are making
a difference? We are proud of the proactive leadership we have taken to answer this
question.
In recent months, our Board and staff have developed detailed evaluation plans for our
various programs. These plans identify each program’s inputs, activities, outputs and
desired outcomes, as well as the methods and timelines for measuring their effectiveness.

Revenue Sources

37.1%
Ontario Ministry of Health &
Long-Term Care

27.1%

1.3%

United Way Toronto & York
Region

Other

3.0%

Some of issues being addressed include:

Special Project Grants

• Does Volunteer Toronto successfully
connect people with volunteer
opportunities through our website and
through referral counsellors?

• Do outreach presentations, information
sessions and special events lead to
increased understanding of volunteering
and increased intention to volunteer?

• Do youth audits lead to changes in
volunteer programs? Do those changes
successfully reduce barriers for youth
volunteers?

• Have participants of the Trailblazer
Series successfully applied advice given
on overcoming challenges when leading
volunteer-run groups?

• Do events like Craft Your Change
successfully allow professionals to pitch
their ideas for volunteer opportunities?
Does this result in meaningful volunteer
work?

• Do volunteer managers make changes/
improvements to their programs based on
our training?
• Do Volunteer Toronto’s services for
subscribers increase their organizational
capacity?

• Does our training lead to increased
knowledge?

We are tracking the usage of our services electronically through our online database, online
learning centre, website analytics and registration records. We are also manually logging
the number of clients served in person and over the phone, number of presentations given,
and number of outreach events attended. Outcomes are being assessed using evaluation
forms, follow-up surveys, focus groups, and quizzes built-in to the online courses – all
tailored to the objectives of the specific program.
Feedback on the value of our services is always welcome from our clients and other
stakeholders. It is our primary source for determining the impact we are having and how
our services can be improved.
14

23.6%
7.9%

City of Toronto

Subscription, Training &
Conference Fees

Total Revenues
$797