Vapouround magazine Issue 01 | Page 82

BARGAIN VAPOUR At Bargain Vapour looking after their worldwide customer base is key…and it is a strategy which is really paying off. Director Paul Flynn said customer service had always been the most important thing for the business and that boils down to being friendly and knowledgable while providing the best quality electronic cigarettes and accessories at the best prices. The management and staff have first-hand knowledge of the rapidly-evolving industry and are best placed to offer help and advice to any customer who wants more information about vaping. Paul said: “Being one hundred per cent customer focused is at the heart of our business. We want to ensure that the entire customer experience from initial contact right through to after care service is the best it can be. “We only sell quality products and as we use e-cigarettes on a regular basis ourselves, this allows us to gain first hand experience about the best products available. “Our promise is to make the change to an electronic cigarette as easy as possible and to support our customers throughout their vaping experiences.” Currently all of their business is done online but they have plans to open stores in Ennis and Dublin within the next 12 months. The Bargain Vapour Facebook page is extremely popular with more than 18,000 likes, scores of positive reviews and an average score of 4.7 out of five stars. Paul said it was only possible to get statistics like that by really caring about the community they served. He said: “We know how to look after people and to ensure they get what they want. We are happy to cater for the needs of everyone from the first-time vaper to the highly experienced user and we have the knowledge and experience to give the best and most appropriate advice where needed.” One recent five star review on their Facebook page said: “Received my first order yesterday...used loads of different e-liquids from loads of different companies in the last 5 years and yours is the cheapest by far and the best tasting i have used...will definitely be buying more.” Another said: “Great service, unbeatable value! I’ve used Bargain Vapours three times and each time I’ve had a great experience.” For more infor mation check out their website http://www. bargainvapour.com/ or Facebook page https://www. facebook.com/BargainVapour Grey Haze was set up in 2013 to provide quality e cigarette supplies to both new and experienced E-Cig smokers. We have over 20 years experience in the retail industry and are a major wholesaler of electrical goods in the Midlands. As many of our staff are smokers turned vapers we were dissatisfied with the level of service, extortionate price, and poor products from large E-Cig companies. This dissatisfaction grew ever larger with poor intermittent service and the confusing nature of smaller vendors whose modifications seemed to cater to those only with copious amounts of money to spend. We have entered the market to rectify this situation and provide quality products, and reasonable prices with the very best customer service. 80 AUGUST 2015 VAPOUROUND MAGAZINE “ We only sell quality products and as we use e-cigarettes on a regular basis ourselves, this allows us to gain first hand experience about the best products available.