Value For Money Statement 2016 VFM Statement 2017 | Page 3

CONTENTS Executive Introduction VFM and Business Planning VFM at a Glance Our VFM Strategy Regulatory Compliance Maximising Return on Assets Performance and Cost Management Performance Against Targets Aims for the Year Ahead Social Value 2 3 4 7 12 16 20 24 26 28 Value For Money Statement 2017 1