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CONTENTS. #11. ISSUE A NEWSLETTER FOR DEBT ADVISORS Sharing our Knowledge • Supporting our Industry Visit ukar-arena.co.uk and subscribe to receive the monthly ARena Online updates direct to your inbox. 3 WELCOME. 4 INTO THE FOLD. LEAD STORY PRIORITY DEBT: Finding new ways forward SPRING 2016 ISSUE 11 The FCA on supporting clients through authorisation. 6 PRIORITY DEBTS. Finding new ways forward. LEAD STORY: PRIORITY DEBT Finding new ways forward 7 8 9 10 11 12 13 This material is directed at Debt Advisors in the UK who support mortgage customers of NRAM, Bradford & Bingley and Mortgage Express. This should not be shown directly to customers. 14 15 JOANNA ELSON VIKKI BROWNRIDGE DAVID HAWKES DAWN STOBART ANTHONY SHARP LOUISE YATES KEVIN STILL JOHN FAIRHURST COLIN KINLOCH UK Asset Resolution Limited. Registered Office: Croft Road, Crossflatts, Bingley, West Yorkshire, BD16 2UA. Registered in England & Wales (Company No. 7301961). Please note that UK Asset Resolution Limited is not authorised or regulated by the Financial Conduct Authority. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. Calls to 03 numbers are also included in bundled minutes and unlimited call packages in exactly the same way as regular landline numbers. Calls may be monitored or recorded. 0844 and 0845 numbers may be charged at a higher rate than local and national calls and will vary between different providers. Check with your provider. Standard call charges apply to other numbers. FIND MORE TOPICAL,INDUSTRY CONTENT AT: UKAR-ARENA.CO.UK