6
DIARY OF A COLLECTOR
Thoughts & insights from UKAR Collections Team's Kath Davison.
TUESDAY
In December, UKAR Collections Team's Kath Davison
Today I contacted a customer whose direct debit has failed to
launched our regular advisor diary series with an insightful
collect. I always try and find out the reason why the Direct
look at her busy and varied working week. Part of the
Debit has failed, then make the customer aware we will apply
Customer Assistance Team, in this illuminating piece she
for a second collection. A failed Direct Debit carries a *3r