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WELCOME BACK
63
UKAR-commissioned articles
published online.
“ elcome back to
W
the printed edition
of ARena magazine.”
Kevin Shaw, ARena Editor.
Welcome back to the printed edition of ARena magazine.
It’s been almost twelve months since our last issue and
we’ve been busy building our new ARena Online website
and monthly email newsletter.
Designed to keep you up to date with even more of the
latest debt advice news and views, all delivered straight to
your desktop, tablet or smartphone, it features contributions
from the industry’s leading voices.
So far we’ve published thought-provoking posts from
regulators, advisors, creditors and campaigners, discussing
everything from food and fuel poverty to the everyday
challenges facing frontline agents.
Initial feedback has been overwhelmingly positive with
more and more visitors subscribing to My ARena, a
dedicated area of the site which allows you to share and
bookmark favourite articles and events.
To refresh your memory and in case you’ve missed anything,
we’ve gathered some of the stand-out ARena Online articles
into this printed version of the magazine, along with two
new topical pieces that we think you’ll find interesting.
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UKAR ARENA SPRING 2015
6
Categories of thoughtprovoking posts
across: industry news,
regulatory update,
advisor insight, creditor insight,
debate articles and case studies.
FREE
Monthly newsletter
1,000
Growing community of almost
unique users.
As well as overseeing the ongoing development of ARena,
our Customer Assistance and Collections team has spent a
productive few months liaising with charities and advice
providers to learn from their approach.
Supporting vulnerable customers has been a key focus.
We’ve taken advice from organisations including Citizens
Advice, StepChange Debt Charity, the Money Advice Service
and National Debtline about developing even more specialist
help for those in the most need.
We’ll use the valuable insights we’ve gathered and your
feedback to inform our approach to supporting customers
of NRAM, Bradford & Bingley and Mortgage Express as well
as providing the best advice and content going forward.
This sense of collaboration and partnership working
underpins everything we do here at UKAR.
That’s what ARena – in both its printed and online formats
– is all about; connecting with the debt advice community,
and providing a credible platform for us all to share
thoughts on best practice, updates and ideas.
If you’d like to feature in ARena, please do
get in touch at [email protected]
or visit ARena Online ukar-arena.co.uk and
subscribe to receive monthly updates direct
to your inbox.
SPRING 2015 UKAR ARENA
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