“ Auriga specialises
in looking after
assistance funds on
behalf of some of
the UK’s biggest
utility companies."
Aadal Shafiq, Auriga.
CASE STUDY
A client came to us for help with
water bill arrears but thanks to our
Auriga Debt Advice service we
were able to offer wider support
– ultimately helping to avoid her
home being repossessed.
The customer was a single mum on
Job Seekers Allowance, who had
fallen a few months behind with
bills and mortgage payments and a
court date was set for repossession.
After accessing a trust fund grant to
help clear water bills, we completed
a benefits check for the client
resulting in a higher entitlement to
Support for Mortgage Interest.
We produced a workable budget for
the client and spoke to her lender
to negotiate a fixed-term six month
switch to an interest-only mortgage.
This gave her extra income so she
could start paying the arrears and
planning for the future.
AUTUMN 2013 UKAR ARENA
9