UKAR ARENA | A NEWSLETTER FOR DEBT ADVISORS | AUTUMN 2015 | ISSUE 10 | UKAR-ARENA.CO.UK
“ PLANNING AHEAD IS KEY
AND TECHNOLOGY AND
INNOVATION MUST BE
PART OF THE INDUSTRY’S
ONGOING RESPONSE.”
TOOLS FOR
CHANGE.
Keeping the Customer Centre Stage.
In a time of unprecedented change, the debt
advice industry is always looking for new ways
to engage with and support customers. Reviewing
existing practices and developing new tools are
an important part of that process.
Here IncomeMAX director Lee Healey looks ahead to
address what he sees as two of the most pressing
concerns facing advisors today – preparing for and
coping with Welfare Reform and addressing the
problem of Income and Expenditure Fatigue.
He explains why planning ahead is key and why
technology and innovation must be part of the
industry’s ongoing response. “As we all know, we are
working in a time of huge change. Within this fastmoving landscape, we face the challenge of ensuring
people struggling with debt problems continue to
receive the most appropriate advice every time.
Welfare Reform is driving this evolution. The pace and
scale of the changes it brings are unprecedented and
we need to up our game if we are to help people
understand where they sit in the new system and how
they can be supported. Welfare reform is a long-term
project – one that will take many years to be fully
implemented – and we need to plan for that future.
There are three key changes for us, as advice
providers, to be aware of:
• Changes to the Tax Credit system
• Changes to the Support for Mortgage Interest
scheme (most significantly the shift from benefits
payments to loans for this type of support)
• The continued roll-out of Universa ܙY]