UKAR ARENA | A NEWSLETTER FOR DEBT ADVISORS | AUTUMN 2015 | ISSUE 10 | UKAR-ARENA.CO.UK
DIARY OF
A SPECIALIST
COLLECTOR.
“ AVS CAN OFFER A SMOOTHER WAY TO
CLOSE DOWN AN ACCOUNT AND ALLOWS
A CUSTOMER TO SELL THEIR PROPERTY
IN THE MOST SUPPORTIVE WAY.”
Helping customers find a way forward with Assisted Voluntary Sale (AVS).
In issue two of ARena magazine, we introduced
UKAR’s approach to ‘Assisted Voluntary Sale policy‘
(AVS), a forbearance solution where a lender
provides support to enable a customer to sell
their property voluntarily – which can often be a
suitable alternative to repossession.
ANDREA CLAPHAM
Specialist Collector
Financial Hardship Team
UKAR
Where other debt forbearance options haven’t been
possible, AVS can offer a smoother way to close
down an account and allows a customer to sell their
property in the most supportive way. The AVS process
allows a customer to remain in their property until the
sale goes through and UKAR can help to keep costs
and upheaval to a minimum.
Andrea Clapham is a Specialist Collector in UKAR’s
Financial Hardship Team, which specialises in exit
solutions, and has been working with the company for
six years. A highly experienced member of the team,
she helps customers navigate what can be complex
situations, helping them access appropriate advice
and prepare for change, particularly in relation to AVS.
Here Andrea shares a diary of her working week
– highlighting the varied nature of the support she
and her team provide.
Monday
“I took a call from a customer who wanted to let us know
that she was going to struggle with payments as her
Department of Work and Pension (DWP) Support for
Mortgage Interest payments were being reduced. Unable
to work because of ill-health, she w