UKAR ARena Issue 10: Autumn 2015 | Page 2

UKAR ARENA | A NEWSLETTER FOR DEBT ADVISORS | AUTUMN 2015 | ISSUE 10 | UKAR-ARENA.CO.UK #10. ISSUE CONTENTS. 4 JOINED UP WORKING. A partnership approach to ongoing success with Richard Banks, UKAR CEO. 6 TEN AT TEN. Leading industry voices on today’s most pressing issues. LEAD STORY: TEN AT TEN 8 Ten of the leading debt advice industry voices on today’s most pressing issues. 10 11 This material is directed at Debt Advisors in the UK who support mortgage customers of NRAM, Bradford & Bingley and Mortgage Express. This should not be shown directly to customers. 12 13 14 UK Asset Resolution Limited. Registered Office: Croft Road, Crossflatts, Bingley, West Yorkshire, BD16 2UA. Registered in England & Wales (Company No. 7301961). Please note that UK Asset Resolution Limited is not authorised or regulated by the Financial Conduct Authority. NRAM plc, Bradford & Bingley plc and Mortgage Express are part of the UK Asset Resolution Limited group. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. Calls to 03 numbers are also included in bundled minutes and unlimited call packages in exactly the same way as regular landline numbers. Calls may be monitored or recorded. 0844 & 0845 numbers may be charged at a higher rate than local and national calls and will vary between different providers. Check with your provider. Standard call charges apply to other numbers. 15 16 17 18 CITIZENS ADVICE BUREAU SHELTER STEPCHANGE THE MONEY CHARITY PAYPLAN ADVICEUK INSTITUTE OF MONEY ADVISORS DEBT RESOLUTION FORUM FAIRPOINT MONEY ADVICE TRUST DIARY OF A SPECIALIST COLLECTOR. 20 Helping customers find a way forward with Assisted Voluntary Sale (AVS). 22 TOOLS FOR CHANGE. Keeping the customer centre stage with IncomeMAX’s Lee Healey. The views expressed in this magazine are those of the contributors and do not reflect those of UKAR.