NDC Technologies Announces Service Cloud
“myNDC” to Elevate the Customer Service
Experience
NDC is delighted to announce the launch
of its NDC service cloud, myNDC, which will
greatly simplify the customer’s interaction
with the company, ensure laser-like focus of
the customer service team on problem solving,
and most important, enable flawless execution,
supporting its customers. The company is
excited to offer Incident Management tools to
its customers in the Americas, EMEA and Asia
Pacific immediately at launch and this will be
followed with a local introduction to the China
market later this year.
comprehensively using a knowledge base, and
optimise its global resources to deliver excellent
levels of service. Customers will even be able to
generate their Return Materials Authorisations
(RMAs) though myNDC.
Mahesh Havildar, VP Operations and Global
Customer Service for NDC says that “The company
has adopted a deliberate business mindset in the
team of ‘Get going, Get better and Get ahead’
for implementing the myNDC service cloud to
immediately deliver these benefits to its customers
-- and to keep evolving and improving. With
myNDC, customers will have an additional and
dependable channel to reach the company and
have complete visibility of their service requests
and the status of their job.” He added that “We
welcome our customers to myNDC where the
improved engagement and simplicity of operation
will delight our customers.”
myNDC will simplify IT infrastructure to replace
multiple applications that were used to provide
customer service. myNDC enables a seamless
customer service agent experience to create
tickets, view a customer’s installed base or their
service history, allowing the team to focus and
prioritize service requests. NDC’s service team
will be able to execute service requests more
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TN MAY 2017