By means of an interactive app on a tablet,
smartphone or smart glasses, users can send
live videos to KASTO’s service experts and
receive visual assistance and information in
real time, minimising downtime in the event of
a fault or during routine maintenance.
Customers can use the system to connect to service
staff using audio as well as video streams, allowing
users and KASTO’s engineers to share the same
field of view in real time. It simplifies mutual
understanding and helps to identify individual
system components and faults quickly.
The app also enables KASTO’s experts to provide
visual assistance and to superimpose annotations
on the live video. The customer receives all necessary
information directly on the display by means of
augmented reality while carrying out maintenance
or repair work on the saw or storage system. If using
smart glasses, the person’s hands are free, making
KASTO’s helpdesk staff and the user’s technician
have the same field of view, as they are connected in
real time by video and audio streams.
the job even easier. As KASTO service engineers have
a virtual presence on the customer’s site to guide its
staff during repair and maintenance, extensive user
training programmes are not needed.
.
www.kasto.com
Xiris Hires European Service Technician
Xiris Automation is pleased to welcome Michael
Staiger to the team as our new European
Service Technician. Michael will be an excellent
addition to the team as he is highly skilled in
electronics and mechanics with over 18 years
of experience performing technical service and
support for complex machinery all over Europe.
Based out of the Xiris GmbH office in Duesseldorf,
Germany, Michael will be responsible for
installation, calibration, and training for all new
Xiris customers, as well as servicing and repair work
of Xiris equipment across Europe. Cameron Serles,
President of Xiris Automation, commented at the
recent EuroBLECH show, “We are very pleased to
have someone of Michael Staiger’s experience and
capability join our team. His experience in providing
a high level of service and support to a diverse
customer base will be of great benefit as we grow our
business across Europe. Welcome Michael!”
Xiris Automation Inc. specializes in developing
optical equipment used for process and quality
control across a number of specialty industries. With
an extensive product line, Xiris provides some of the
world’s most dynamic manufacturers with the ability
to detect, recognize, and interpret quality defects in
their manufactured goods.
.
www.xiris.com
TUBE NEWS December 2018 13