New Online Video Link Allows
Users to Service Their Own
Saws and Storage Systems
Sawing machine and storage system manufacturer KASTO
has for many years fitted its equipment with an optional,
remote troubleshooting facility. Its staff can connect to
a user’s equipment online and rectify faults or optimise
processes, without the need for a time-consuming and
expensive site visit by a maintenance engineer. Now the
supplier has expanded the service with VisualAssistance,
an innovative video solution that allows customers to
participate in maintaining their own machines and systems.
12 TUBE NEWS December 2018
KASTO's VisualAssistance
online system speeds fault
finding and maintenance by
customer personnel. If smart
glasses are worn, the person
has their hands free to carry
out instructions given by the
helpdesk staff.