TTTC v.41 TTTC v.41 lr | Page 34

The most valuable resource available to you during your stay… IS THE CONCIERGE A Concierge’s job is to be the Ultimate Insider on Everything! Don’t miss out on the wealth of information and a network of contacts they’ve spent years cultivating. USERS GUIDE TO YOUR HOTEL CONCIERGE • Utilize – Don’t think about calling a restaurant yourself. Restaurants are more likely to accommodate Concierges who regularly send guests when they request a last-minute seating or one of the best tables in the house. • Call Ahead when able - Whether you’re traveling for business or pleasure, call in advance and share your itinerary. A Concierge can reconfirm tickets, reservations, etc… or better yet share with them your interest and let them assist in planning one for you. • Tip - If you’re pleased with your concierge’s services, show your appreciation with an appropriate tip. Much of it depends on the type of services provided but if money isn’t your thing, a nice little letter to the general manager to say, ‘