Trunkline Magazine (Louisville Zoo) September 2018 - Page 12

MEMBERSHIP Fall is a Great Time to be a Member! As the cooler fall days arrive, the Zoo starts gearing up for "The World’s Largest Halloween Party!” presented by Meijer. While Halloween at the Zoo is truly spectacular, our members know there’s lots to do at the Zoo all year round! Get out and ZOO something different during these cooler autumn days. The Membership office is open daily from 10 a.m. to 4:30 p.m. (502) 459-CATS (2287). Be sure your membership is active or renew now and don’t miss a thing! A NEW EXPERIENCE We’ve been listening to what Zoo members value most and are excited to announce our new EXPERIENCE benefits package. We are happy to offer you an opportunity to enjoy more animal experiences, bring more guests, meet more Zoo keepers and learn more about how you are helping to save wildlife and wild places — PLUS enjoy some popular rides and attractions. Included in the EXPERIENCE benefits package are 4 guest passes, unlimited carousel rides, 5 train tickets, 2 lorikeet feeds, 2 giraffe feeds and an invitation to one of our three exclusive annual EXPERIENCE events. These fun after-hours EXPERIENCES will treat you to the ultimate Zoo visit. The EXPERIENCE benefits package is included with the new Family Plus EXPERIENCE membership level and donor-level memberships (Curator, Nature’s Guardian and Wildlife Champion). Frequently asked questions When are EXPERIENCE Events held and how do I sign up if I have the membership level that qualifies? There will be one themed event created each year held on 3 different dates (May 30, June 26, and July 23 for 2019). You and those covered on your membership can select one of the dates to attend as a group. Invitations will be emailed in early 2019 to qualifying membership levels (be sure we have a correct email address), or you can check back at LouisvilleZoo.org/experience for updates. Can I still purchase a Safari Gold membership? I can’t find it online. As of July 5, 2018 we retired the Safari Gold membership, so it is not available for renewals or new purchases. Current Safari Gold memberships are valid through your current expiration date at which time we would encourage you to consider the Family Plus EXPERIENCE membership which includes ride opportunities in the benefits package listed above. Why did you retire the Safari Gold membership that included unlimited train and carousel rides? Many Safari Gold members expressed disappointment with the ride package over the past few years. The train wasn’t always running when they visited. Safety is our most important priority at the Zoo, and with our high standards for train and track maintenance, the train can be closed for minor repairs, ongoing regular maintenance, track inspections, rainy days and so forth. To improve overall satisfaction, we opted to create a new package that continues to offer unlimited carousel rides and also offers some train tickets, extra guest passes, popular animal experiences plus a new signature after-hours event — overall providing a more comprehensive and engaging Zoo experience. Learn more about these programs at LouisvilleZoo.org/members 12 • Louisville Zoo Trunkline • Fall 2018