Trunkline Magazine (Louisville Zoo) March 2019 - Page 10

MEMBERSHIP Renew and pick up your Zoo membership before it gets too WILD out there! FASTER TO THE FUN Area schools including Indiana districts will be releasing students for spring or session breaks as early as March 18 (depending on snow days). JCPS break is April 1 – 5. Spring break is the busiest time of the year for our membership staff, so help us help you. Be sure to renew early and pick up your membership card before spring break. 1. Check your membership status. Expired? Renew ONLINE at LouisvilleZoo.org and use your emailed temporary pass to enter. If lines are long, get your permanent card on your NEXT visit. 2. Download the FREE Virtual Membership Card App. Not having a physical card is not only quicker and easier for you, it is better for the environment. 3. Consider confirming your membership de- tails before your first visit: Go to LouisvilleZoo. org/member and “manage profile.” Verify your membership level, names, number of children (if included), address, phone number and email. Ac- curacy will speed up your entry. 4. Bring your MEMBER CARD and PHOTO ID. We verify your membership by scanning the card and checking your photo (member photo on file or Photo ID). Photos on file are not printed on the cards themselves and won’t be seen by anyone outside of our staff. Don’t have a photo on file? Stop by member services with your photo ID or wait until your next visit if lines are long. 5. Weather and staff permitting, the front plaza membership gazebo will be open for all your membership needs: purchases, renewals, card pick up and photos. To help move lines and get you to the fun faster, Member Services Windows # 7, 8 & 9 will offer express services on busy days. Keep an eye out for signage to help direct you. HOW TO RENEW • Online at LouisvilleZoo.org/member • At the Zoo member service windows #7, 8 or 9 or the Membership gazebo located to the left of the main gate before entering the Zoo. • Call us at (502) 459-2287. REMINDER: We do not mail membership cards. To pick up your membership card, a named member must visit the Zoo in person, so head out for your first spring visit before mid-March. MEMBERSHIP CARD APP Try our free Zoo Virtual Membership Card App. This free app allows you to store an image of your membership card on your iPhone/android device. Using this app will let us scan and verify your membership information directly from your smart device. If we have your photo on file, you can go through the gate without a membership card or photo ID. For information and instructions please visit LouisvilleZoo.org/app. 10 • Louisville Zoo Trunkline • Spring 2019 Follow these tips for the quickest entry into the Zoo: