Here is a general overview of some of the main steps to take in getting through a crisis or dealing with acute stress:
1. Assume a calm, unthreatening posture and then identity the source of caused crisis or stress. If you are agitated or tense, lower raised arms and relax your fists to open your hands. Relax your facial muscles and body, so you will begin to feel and exhibit physical calm.
2. Identify the words, event, or situation in your present office environment which led to, or is causing feelings and reactions of stress, anger or panic: Has that high-priority shipment to the company’s best client been lost? Were you forced to forfeit the most important sale of the year to an overly aggressive competitor? Did your best friend just win the promotion?
3. Re-establish calm and sensible verbal communication to start to alleviate the problem. Speak reasonably and calmly to the agitated or stressed-out staff member, and wait until they are calm to address the problem or situation to be solved. If you are the stressed one, treat yourself the same way.
4. Always rely on the helpful assistance of your boss and co-workers in solving stressful or crisis situations. The calm, reasonable assurance and knowledge of more than one person is always beneficial.
14 - TCnbc Magazine
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