Coaching
effective
BY CHRIS JONES
Whether you are in L&D, OD or other areas of HR, at some point or another you will have been asked to provide some form of “team-building” activity by a department within your organization… a request to deliver some form of exercise or event to inject some motivation, energy or sense of fun into what might be seen as a team that requires a boost.
It is this mindset of generalist, one-size-fits-all approach to team build that creates a counter-productive effect from implementing a fun day, a treasure hunt or another type of team-building activity. As people professionals, we need to ensure the “training cycle” hat is firmly on the head before proceeding with making any plans against such requests.
From needs analysis through to evaluation, we need to create a robust process so that senior managers in our businesses understand the various reasons behind the need for a “team build” through to the results they are looking for afterwards. Too often, the primary of stage of “delivery” is all that is being focused upon, with the other three stages of the cycle under-utilized or ignored altogether.
Analysis
I have devised and used a simple tool that prompts questions to evaluate a business need for a team intervention. The key sections of this tool can be found below:
Scenario – i.e. what is the current situation of the team that has initiated the need for an intervention? Possible answers to this question are:
• It is a new team that requires a “forming” exercise to help bring them together
• It is a team in transition that requires a sense of stability to help them through an uncertain period
• It is a team going through significant change that requires support, cohesion and maybe increased motivation to help shield them against the disadvantage of the change
• It is a team with a new leader who wishes to understand the team and start introducing his own personality, practices and ideals
There are many other possible scenarios. But the key message is that a “team build” isn’t a generic exercise that can cover all situations in the same manner.
Design
Once you have analysed and understood the team background and current situation, you then need to proceed with the design journey. Now even if you are not the most creative of individuals and wish to use off-the-shelf materials, there are still some key questions that need to be asked before deciding upon the correct exercise or intervention.
Speaking with the team leader, armed with these questions will ensure the correct choice is made:
• What… do you want the session to look like? How long do want it to last? Will it be an outdoor or indoor event? Is it part of a wider team event? What is the budget and scope of the intervention?
• Why... are we doing this team build? We understand the current team situation from the analysis stage, but what specific reasons are there? Are there any specific individuals we need to engage or bring together? Is there a specific business need or performance issue that requires addressing? This will give more context, and provide you with the opportunity to choose more specific tools for specific messages of for example, performance, team cohesion, customer service, sales, communication etc.
the follow up?
44 | TRAINING MAGAZINE MIDDLE EAST FEB 2014
team building