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Key Topics
▪ Qualities of a supervisor
▪ Perceptions / attitudes
▪ Role of a supervisor
▪ Interpersonal communication
▪ Managing workload
▪ Pressure and optimal performance
▪ Supervisor as coach
▪ Boosting team performance
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Learning Outcomes
Participants will gain introductory knowledge and skills to be an effective supervisor .
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Key Topics
▪ Performance feedback
▪ Training and developing staff
▪ Adult learning principles
▪ Performance appraisals
▪ Absenteeism , tardiness , and substance abuse issues
▪ Dealing with poor performance
▪ Dismissals
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Learning Outcomes
Participants will be able to understand the importance of a performance management system and how the supervisors impact its effectiveness .
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Key Topics
▪ The effective supervisor
▪ Situational leadership
▪ Goal setting
▪ Delegating
▪ Organizing for effectiveness
▪ Self management
▪ Optimal performance and motivation
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Learning Outcomes
Participants will complete the session with a strong understanding of the importance of leadership for the supervisor .
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Key Topics
▪ Understanding and meeting customer needs
▪ Scheduling and allocating resources
▪ Organize , manage , and complete projects
▪ Business improvements within local governments
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Learning Outcomes
Participants will be provided with basic tools for finding , document , and optimizing improvement opportunities .
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