Key Topics
▪ Management-Union-Em-
ployee relationship
▪ Collective agreements
▪ Importance of work rules
▪ Discipline and grievance
procedures
▪ Techniques for perfor-
mance improvement
▪ Relations and
productivity
Key Topics
▪ Defining organizational
culture
▪ Observing and assessing
▪ Shaping forces in
municipal governments in
Ontario
▪ Council and staff func-
tions theory and practice
Key Topics
▪ Styles of negotiating
▪ Hard bargaining tactics
▪ Variables: power, time,
information
▪ Avoiding confrontation
Key Topics
▪
▪
▪
▪
▪
▪
▪
Defining