Training Catalog 2019 Training Catalog Jan 2019 | Page 42

Facilitation Skills
Facilitation is often referred to as the new cornerstone of management
philosophy. With its focus on fairness and creating an easy decision
making process. Creating a comfortable environment through better
facilitation will give your participants a better understanding of what a
good facilitator can do to improve any meeting or gathering.
The Facilitation Skills workshop can help any organization make better
decisions. This workshop will give participants an understanding of
what facilitation is all about, as well as some tools that they can use to
facilitate small meetings. A strong understating of how a facilitator can
command a room and dictate the pace of a meeting will have your participants on the road to
becoming great facilitators themselves.
Course Outline:
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Understanding Facilitation
Process vs. Content
Laying the Groundwork
Tuckman and Jensen’s Model of Team
Development
Building Consensus
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Reaching a Decision Point
Dealing with Difficult People
Addressing Group Dysfunction
About Intervention
Intervention Techniques
Generation Gaps
While having various cultures in one workplace can present
communication problems and conflicts, the benefits of such a
variety in the workplace outweigh it. The workplace can present
challenges to management in terms of handling the different
generations present. As older workers delay retiring and
younger workers are entering the workforce, the work
environment has become a patchwork of varying perspectives
and experiences, all valuable to say the least.
The Generation Gaps workshop will help participants understand the various generations present at
work. Both the young and older worker will have ideas and suggestions to offer, which will help the
organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will
help you become a better manager or co-worker.
Course Outline:
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History
Traditionalist
Baby Boomers
Generation X"s
Generation Y"s (Millennial)
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Differentiations between Generations
Finding Common Ground
Conflict Management
The Power of 4