Training Catalog 2019 Training Catalog Jan 2019 - Page 42

Facilitation Skills Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves. Course Outline: • • • • • Understanding Facilitation Process vs. Content Laying the Groundwork Tuckman and Jensen’s Model of Team Development Building Consensus • • • • • Reaching a Decision Point Dealing with Difficult People Addressing Group Dysfunction About Intervention Intervention Techniques Generation Gaps While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker. Course Outline: • • • • • History Traditionalist Baby Boomers Generation X"s Generation Y"s (Millennial) • • • • Differentiations between Generations Finding Common Ground Conflict Management The Power of 4