Training Catalog 2019 Training Catalog Jan 2019 | Page 37

Digital Citizenship
Our Digital Citizenship course will give your participants the
guidance needed in the ever changing digital world. As our
lives are lived more and more online we all need to translate
our social skills into the virtual world.
Digital Citizenship allows us to connect, collaborate, and
share by using technology appropriately. In person meetings
are on the decline which makes it necessary to engage people
digitally. Being a good digital citizen means you have a set of
skills to work in the digital world.
Course Outline:
•
•
•
•
What Is Digital Citizenship?
Being a Good Citizen
Best Practices for Sharing
Networking and Personal Branding
•
•
•
Digital Security and Safety
Dealing With The Dark Side
Digital Etiquette
Emotional Intelligence
Emotional intelligence describes the ability to understand one’s own
feelings. It also provides great insight on how emotion influences
motivation and behavior. The concepts of Emotional Intelligence have
been around since the early 20th century, but the term was first
introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop your participants will gain
a better understanding of self-management and self-awareness. This
in turn will give them better insight and control over their actions and
emotions. With a greater understanding of emotions your participant’s will experience a positive
impact on their professional and personal lives.
Course Outline:
•
•
•
•
•
What is Emotional Intelligence?
Four Skills in Emotional Intelligence
Verbal Communication Skills
Non-Verbal Communication Skills
Social Management and Responsibility
•
•
•
•
Tools to Regulate Your Emotions
Gaining Control
Business Practices
Making an Impact