Training Catalog 2019 Training Catalog Jan 2019 - Page 26

Change Management Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop. The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. Course Outline: • • • • • Preparing for Change Identifying the WIIFM Leading and Managing the Change Gaining Support Making it all Worthwhile • • • • Using Appreciative Inquiry Bringing People to Your Side Building Resiliency Building Flexibility Civility in the Workplace While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job. Course Outline: • • • • • Introduction Effective Work Etiquette Costs and Rewards Conflict Resolution Getting to the Cause • • • • • Communication Negotiation Identifying Your Need Writing a Civility Policy Implementing the Policy