Training Catalog 2019 Training Catalog Jan 2019 | Page 26

Change Management
Change is a constant in many of our lives. All around us,
technologies, processes, people, ideas, and methods often
change, affecting the way we perform daily tasks and live
our lives. Having a smooth transition when change occurs
is important in any situation and your participants will
gain some valuable skills through this workshop.
The Change Management workshop will give any leader
tools to implement changes more smoothly and to have
those changes better accepted. This workshop will also
give all participants an understanding of how change is
implemented and some tools for managing their
reactions to change.
Course Outline:
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Preparing for Change
Identifying the WIIFM
Leading and Managing the Change
Gaining Support
Making it all Worthwhile
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Using Appreciative Inquiry
Bringing People to Your Side
Building Resiliency
Building Flexibility
Civility in the Workplace
While a training program on workplace manners and courtesy
may seem like overkill, the reality is: rudeness is an epidemic
costing industry millions a year. Indeed, what society seems to be
gaining in terms of both knowledge and technological
advancement, it’s losing out on basic social values that directly
impact the bottom line.
To address the growing problem of incivility in the work setting,
this workshop introduces the concept of civility, its importance to a
company, as well as its typical causes and effects. Skills needed to
effectively practice civil behavior, as well as different ways
organizations can systematize civility in the workplace will also be
discussed. The benefits to Civility in the Workplace are countless
and will pay off immensely in every aspect of your job.
Course Outline:
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Introduction
Effective Work Etiquette
Costs and Rewards
Conflict Resolution
Getting to the Cause
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Communication
Negotiation
Identifying Your Need
Writing a Civility Policy
Implementing the Policy