Training Catalog 2019 Training Catalog Jan 2019 | Page 24

Business Etiquette
This course examines the basics, most importantly to be considerate of others,
dress/appearance, the workplace versus social situations, business meetings,
proper introductions and "the handshake", conversation skills/small talk,
cultural differences affecting international business opportunities, dealing with
interruptions, and proper business email and telephone etiquette.
Have you ever been in a situation where:
• You met someone important and had no idea what to say or do?
• You spilled soup all over yourself at an important business event?
• You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will
help your participants look and sound their best no matter what the situation.
Course Outline:
•
•
•
•
•
Understanding Etiquette
Networking for Success
The Meet and Greet
The Dining in Style
Eating Out
•
•
•
•
•
Business Email Etiquette
Telephone Etiquette
The Written Letter
Dressing for Success
International Etiquette
Business Succession Planning
Business succession planning is all about being prepared. The loss of
valuable leadership can cripple even the strongest of companies.
Succession planning is an essential component to the survival and growth
of any business. Whether it is grooming employees to become leaders, or
preparing for an employee’s retirement your participants will identify
common obstacles and how to overcome them.
Our Business Succession Planning workshop will show you the
differences between succession planning and mere replacement
planning. How you prepare people to take on leadership responsibilities
is just as important as hiring the right person for the job. Every company
should have a form of succession planning in its portfolio.
Course Outline:
•
•
•
•
•
Succession Planning Vs. Replacement
Planning
Preparing for the Planning Process
Initiating Process
The SWOT Analysis
Developing the Succession Plan
•
•
•
•
•
Executing the Plan
Gaining Support
Managing the Change
Overcoming Roadblocks
Reaching the End