Training Catalog 2019 Training Catalog Jan 2019 - Page 18

Administrative Support Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Course Outline: • • • • • Getting Organized, Part One Getting Organized, Part Two Managing Time Getting It All Done On Time Special Tasks • • • • • Verbal Communication Skills Non-Verbal Communication Skills Empowering Yourself The Team of Two Taking Care of Yourself Anger Management Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset. Our Anger Management workshop will give your participants that constructive approach. Participants will learn how to identify their anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool. Course Outline: • • • • • Understanding Anger Do’s and Don’ts Gaining Control Separate the People from the Problem Working on the Problem • • • • • Solving the Problem A Personal Plan The Triple A Approach Dealing with Angry People Pulling it All Together