Training Catalog 2019 Training Catalog Jan 2019 - Page 17

10 Soft Skills You Need The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career. Course Outline: • • • • • • What are Soft Skills? Soft Skill 1: Communication Soft Skill 2: Teamwork Soft Skill 3: Problem Solving Soft Skill 4: Time Management Soft Skill 5 and 6: Attitude and Work Ethic • • • • Soft Skill 7: Adaptability/Flexibility Soft Skill 8: Self-Confidence Soft Skill 9: Ability to Learn From Criticism Soft Skill 10: Networking Administrative Office Procedures Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations. Course Outline: • • • • • Why Your Office Needs Administrative Procedures Gathering the Right Tools Identifying Procedures to Include Top Five Procedures to Record What to Include in Your Binder (I) • • • • • What to Include in Your Binder (II) Organizing Your Binder What Not to Include in the Procedure Guide Share Office Procedure Guide Successfully Executing the Guide