Training Catalog 2019 Training Catalog Jan 2019 - Page 14

Table of Contents 10 Soft Skills You Need ......................................................................................................................... 20 2. Administrative Office Procedures ....................................................................................................... 2 3. Administrative Support ........................................................................................................................ 26 4. Anger Management .............................................................................................................................. 28 5. Appreciative Inquiry ............................................................................................................................. 30 6. Archiving and Records Management .................................................................................................. 33 7. Assertiveness and Self-Confidence ..................................................................................................... 36 8. Attention Management ........................................................................................................................ 38 9. Basic Bookkeeping ................................................................................................................................ 41 10. Being a Likeable Boss ............................................................................................................................ 44 11. Body Language Basics ........................................................................................................................... 47 12. Budgets and Financial Reports ............................................................................................................ 50 13. Business Acumen .................................................................................................................................. 53 14. Business Ethics ...................................................................................................................................... 56 15. Business Etiquette ................................................................................................................................ 58 16. Business Succession Planning .............................................................................................................. 60 17. Business Writing .................................................................................................................................... 62 18. Call Center Training .............................................................................................................................. 64 19. Change Management ........................................................................................................................... 67 20. Civility in the Workplace ...................................................................................................................... 69 21. Coaching and Mentoring ...................................................................................................................... 72 22. Coaching Salespeople ........................................................................................................................... 74 23. Collaborative Business Writing ............................................................................................................ 77 24. Communication Strategies ................................................................................................................... 80 25. Conducting Annual Employee Reviews .............................................................................................. 82 26. Conflict Resolution ................................................................................................................................ 85 27. Contact Center Training ....................................................................................................................... 87 28. Contract Management ......................................................................................................................... 90 29. Creating a Great Webinar .................................................................................................................... 93 30. Creative Problem Solving ..................................................................................................................... 96 31. Crisis Management ............................................................................................................................... 98 32. Critical Thinking ................................................................................................................................... 101 33. Customer Service ................................................................................................................................ 104 34. Customer Support ............................................................................................................................... 106 35. Cyber Security ..................................................................................................................................... 109 36. Delivering Constructive Criticism ...................................................................................................... 112 37. Developing a Lunch and Learn ........................................................................................................... 115 38. Developing Corporate Behavior ........................................................................................................ 118 39. Developing Creativity ......................................................................................................................... 121 40. Developing New Managers ................................................................................................................ 124 41. Digital Citizenship ............................................................................................................................... 127 42. Emotional Intelligence ........................................................................................................................ 130 43. Employee Motivation ......................................................................................................................... 132 1.