Touchstone – Volume 31
The past few years have brought about
significant change and growth for CPL,
and for the disability industry as a whole.
The great thing about change is that it
often results in better quality services
for customers.
Message
from our
CEO
At CPL, we believe you deserve access to
high-quality, reliable services no matter
where you live. This is why we have an
unquestionable commitment to quality –
with our services and our staff. We want
to ensure you are understood, supported
as an individual and trust you can rely
on CPL to be there for you when you
need us.
To make sure we’re maintaining this
commitment, we’ve introduced a few
initiatives so we can hear directly about
what matters to you.
Our Ability Forum is a new online
community where you can have your say
through short surveys to help improve
services for people with disability and
make the NDIS work better for you.
We’re also creating a CPL Customer
Advisory Panel, where you can participate
in focus groups to tell us your thoughts
on specific areas of CPL’s service.
The most important step we’re taking is
one everyone can get involved in. To make
sure you know about what’s happening at
CPL, and we can get in touch with you
when we need to, we’re asking everyone
to update their personal contact details
with us.
If you haven’t already, soon you’ll be
contacted by CPL via email, text message
or phone call, to check the information we
have on file and update any changes. This
simple step will help CPL continue to
deliver high quality services into the
future.
If you need any more information about
this, please contact your local service hub
or call 1800 275 753.
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