Thurston & Ixworth ThurstonAndIxworthFlyer_May2019_For_Web | Page 16

The Flyer Six Bells Opening Times Drinks Monday Tuesday Wednesday Thursday Friday Saturday Sunday Food Closed Closed 12 – 15:00 and 18:00 – 23:00 12 – 15:00 and 18:00 – 23:00 12 – 15:00 and 17:00 – 23:00 12 – 23:00 12 – 17:00 Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16 Closed Closed 12 – 14:00 and 18:00 – 21:00 12 – 14:00 and 18:00 – 21:00 12 – 14:00 and 18:00 – 21:00 12 – 14:00 and 18:00 – 21:00 12 – 16:00 TH E FLYER | MAY 2 0 1 9 West Suffolk Hospital’s Macmillan Unit scores highly for its quality patient environment The Macmillan Unit at the West Suffolk Hospital has scored highly in its MQEM (Macmillan Quality Environment Mark) accreditation reassessment, maintaining an overall score of 4 (very good) and retaining its high standards. While the overall score has remained the same, pleasingly some of the inspected domains have improved. The unit, which includes ward G1, the Macmillan Day Unit, Macmillan outpatients and the Macmillan information and support centre, was inspected, assessed and scored for the following quality standards: • Design and use of space – level 4, very good • The user’s journey – level 5, excellent • Service experience – level 5, excellent • The user’s voice – level 4, very good. Macmillan’s quality standards of excellence consider the cancer care physical environment and refl ect the views and expressed wishes of people with cancer. Nicky McKee, Macmillan information and support centre manager at the West Suffolk NHS Foundation Trust, said: “We are delighted with the outcomes of our most recent MQEM accreditation, in particular the areas where we scored excellent because they directly involve patient experience and feedback. We strive to provide a quality environment for all our cancer patients, whatever stage of their treatment and care journey, and will continue to make improvements as a result of feedback and recommendations in the report.” Karen McKinnon, lead cancer nurse at the West Suffolk NHS Foundation Trust, said: “We’re grateful to our patients for providing feedback, it is really important that we hear directly from them so that we can continue to make changes to improve our service to them. Sadly demand for our cancer services is high but we are dedicated to providing high quality and timely care in order to give our patients the best chance of overcoming the disease.” Pl ease menti on ‘The Fl yer’ when respondi ng to adv e rti s e me nts