THRIVING Melanin Family Magazine September 2018 | Page 26

Customer Relationship Management and how it can be used to improve customer retention. “I’m
bringing customer service back in a way that will be fun and easy to learn. So much that you won’t
even realize it’s an active training.” Courtney says.
At this years event, customers were invited to RSVP for the Black Label Expo and sip specially crafted
cocktails from the bar, and listen to spoken word artists Cierra Lione perform as they shopped with
local 
"It was a
great feel
ing being
businesses
in a room
. There w
filled wit
as so muc
h black-o
h positivit
wned
I know to
y energy
bring mor
and creat
e spending
ivity. Nex
money. I
buy, but
t year
saw so ma
I settled
ny things
on a beda
I wanted
zzled win
to
e glass, a
c
u
t
e pair of
and a dop
sunglasse
e piece of
s,
jewelry."
~ Lateshia
Robinson,
Event Att
endee
SEPTEMBER
2018 • THRIVE | 24