Archived Publications Zach Gemignani: Delivering the Last Mile | Page 3
Guiding Principles for Communicating Data
Juice Analytics believes that using data stories allows
organizations to escape the broken method of sharing
data through Excel spreadsheets or PowerPoint
documents. Gemignani has outlined five guiding
principles to help organizations think differently about
how they communicate data.
1. Bring a message and a point of view to the data.
The data cannot speak for itself. The person putting
the data communication together is the expert
and should provide the end user with a clear
perspective.
2. Think about your audience. Consider what their job
is and what actions they can take. Have empathy
for the end user of the data in order to deliver data
that’s going to be useful to them.
3. Create a guided path through the data. Provide a
step-by-step journey through the data in a logical
flow leading to important endpoints.
4. Know the actions that you’re trying to lead people
to. Through a guided pathway, the user should
know exactly how to apply the results for smart
decision-making.
5. How could the information be delivered in a way
that allows people to collaborate and thereby make
better decisions? It’s rare that people are working
with data on their own; they are typically working in
groups—discussing and collaborating. The goal is to
enhance collaborative, data-based decision-making.
“Training is expensive, requires
time, and takes people off the job.
Our analytical applications help
balance those two sides and
deliver really efficient training
across an organization.”
Outcomes Applications
Together, HealthStream and Juice Analytics help their
clients become smarter and more informed users of
training resources and products. They have partnered
to create several outcomes applications that address
important areas of health systems related to talent and
workforce challenges, such as employee engagement,
safety training, and turnover.
Commenting on the applications, Gemignani says, “We
built a solution that is an interface for managers,
executives, and other administrators to be able to look
at the data and understand how they are delivering
training. We help our clients understand where people
are excelling, where they are struggling, and what type
of educational tools will address those struggles and
help them be more successful.”
KnowledgeQ
KnowledgeQ is one of several applications Juice
Analytics has built in conjunction with HealthStream.
KnowledgeQ focuses on the annual mandatory training
that occurs in health systems across the country, and
through delivery of information and intelligence, it
ensures better outcomes and more efficiently delivered
training. KnowledgeQ has three core features:
1. Compliance: Provide visibility for administrators at
hospitals to understand who has taken the classes
that they’re supposed to take and identify the
situations where people have not.
2. Knowledge: Increase knowledge of the workforce—
goals can be set for the workforce and progress
can be monitored and compared with similar
organizations.
3. Deliver: Give organizations tools to efficiently
deliver training. Help organizations make critical
decisions while enhancing their overall knowledge.
Workforce Analytics
Juice Analytics and HealthStream have also partnered
to build a workforce analytics tool for healthcare
human resource leaders. This application gives HR
leaders visibility across their organization, allowing them
to see the big picture of how they are performing
across their workforce, where their challenges are, and
what they can do about those challenges.
Turnover is an example of how this application can be
used to assess organizational performance. Gemignani
explains, “Often turnover is something that is driven by
the management structure. This solution allows us to
have the visibility to find those trouble spots, identify
turnover causes, and take action. We can look at how an