Articles-Thought Leadership 7 Ways to Shift Your Approach to Training | Page 5

6
Choose metrics that matter.
Often, leaders in healthcare don’t know how to
tell if they have truly been successful or not. In
discussing performance metrics, Lawrence cites
two metrics that are important to both
executives and learners—reducing the amount
of time to train and increasing representative
performance.
Lawrence suggests that rather than arbitrarily
setting a mark to reduce training time, one
should engage in conversation about it. He
suggests that success occurs when the desire to
reduce the time to train is based on the desire
to change the way that learning actually takes
place. Lawrence explains that this is most
effectively measured when you compare a
control group to the group that is learning a new
curriculum. If the new curriculum is successful,
there will be an increase in the representative
performance.
“You need to be clear about what successful
outcomes are before a project begins. Reducing
the time it takes to train while simultaneously
increasing representative performance needs to
be a part of the conversation—these metrics
speak to the whole concept of stewardship, to
the whole concept of focusing in on the learner.
But it does also require a great deal of courage
and a great deal of hand holding both from a
leadership and from an end-user perspective as
we begin to try to change the landscape of
learning and development,” Lawrence adds.
“You need to be clear about what successful outcomes are before a
project begins. Reducing the time it takes to train while simultaneously
increasing representative performance needs to be a part of the
conversation—these metrics speak to the whole concept of stewardship,
to the whole concept of focusing in on the learner. ”
5