The World of Hospitality Issue 31 2019 | Page 51

The app is available in various languages, making it viable for chains with hotels around the globe. "We've trialled the app at the Queen's Hotel in Leeds, a 215-room hotel and part of RBH port Management Group, which has a portfolio of 70 hotels around the world. It will be used for food and drink ordering in three Banqueting rooms during the Christmas period, so we're excited to see how well it performs during high-demand periods and processing demands from both the rooms and at the tables. So far, we've received excellent feedback from both management and guests," explains Hugh Johnson. "While there are other apps in the market that can do one or two tasks, there are none that currently offer such a comprehensive and multi-layered service functionality to both customers and hoteliers. We believe that this app represents a new innovation and a technologically advanced way of looking at what has been traditionally a people-based service industry," he adds. "It's not our aim to put concierge services out of a job, but to make it easier and more streamlined. With a compact and user-friendly system like this, we believe that customer satisfaction levels will exceed expectations, ensuring customer loyalty into the future," he concludes. Queens Hotel: https://www.qhotels.co.uk/our-locations /the-queens/ RBH Hospitality Management: https://www.rbhmanagement.com/ Room Service App Ltd wants to market the App in the USA and is looking for partner hotels. If you would like more information, please contact Hugh Johnson, CEO. [email protected] Telephone: 0845 301 1600 Room Service - There's An App for That! About Room Service App Ltd Room Service App Ltd leads the industry with the latest hotel mobile app technology to help enhance hotel customer experience. Mobile app technology has become indispensable and features such as direct guest messaging, check-in/check-out and the option to select their native language, have brought it even more into focus. Consumers continue to demand new and innovative technologies from hotels. Room Service App can help you present these new hospitality technologies to your customers and help keep your hotel competitive. The app works seamlessly with your existing hotel systems including billing systems. Room Service App incorporates all available hotel guest services into the app. It also helps to increase guest engagement through beacon technology and loyalty schemes, and hotel revenue through shop sales and restaurant promotions to non-staying guests, including food and drink ordering from anywhere in the hotel. For more information, visit www.roomservices.app