The World of Hospitality Issue 29 2018 | Page 108

How technology brought the Oxford and Cambridge Club into the 21st century Steve Drozdiak, Financial Controller at 186-year-old Oxford and Cambridge Club, discusses how he uses new technology for a better business overview and employee morale. The problem The systems and processes when I started here were somewhat old-school. For example, as recent- ly as five years ago, the then-Financial Controller was doing accounts in a handwritten ledger book, and payroll was done on an elaborate Excel spread- sheet. What are the biggest improvements since you started using Planday? As a Financial Controller, everything is about ac- countability and managers taking ownership of their areas. I can ask managers questions like, “why do you have three people on tonight with only ten bookings?”. We didn’t have nearly as much informa- tion in our old systems to make decisions, so Plan- day has been a huge help in that area. Planday has also been very good for morale. Staff are communicated to directly and they are getting information on their own. They can see how many vacation days they have at any time, and ask for time off from the app. It tells them, if you work eight hours extra this week, you can flex it next week. In the past they didn’t really know. How has technology changed the way you work? In the past, a manager may have managed staff and payroll with a notebook. Today, we use Planday’s online staff management software, which allows us to connect with our staff and control our payroll costs. We can also react faster to changes, which is critical these days. How do you use Planday? We use Planday for payroll and various HR elements. The Planday app has also been especially helpful as a communications tool. 100% of our staff are glued to Planday. It’s a great way to communicate. The system lets you sort documents and payslips as they come through the app. The information is there in their hands, and they can also see every- body else’s schedule, which is very useful. If the em- ployee has transparency and can see what’s going on, that will increase their morale. “ As a communications tool, 100% of our staff members are glued to Planday. It’s a great way to communicate.