The World of Hospitality Issue 27 2018 | Page 39

HOTEL By providing guests with complimentary  furiously fast Wi-Fi on an unlimited number of devices, our guests can effortlessly stream their favourite shows and films on platforms such as Netflix or Amazon Prime, wherever they are in the hotel, while staying in touch with friends, family and colleagues from all over the world.   “This innovative technology allows our guests to focus on what’s important to them, whether it’s relaxing with a box set, or taking a last minute business call, with ease.”   All guests can enjoy download speeds of up to 150Mbps while visiting each of the hotel group’s properties, with consistent, reliable connection guaranteed throughout. In order to cater effectively to the needs of the high volume of international and business travellers staying at Edwardian Hotels London’s properties, the BT project management team initially conducted a wireless assessment at each hotel, to ensure the new solution would surpass customer expectations.   Edwardian Hotels London’s incumbent infrastructure consisted of a legacy solution that was proving time consuming to manage, and was unable to cope with the surge in demand for voice and data services.   “Our previous solution was not equipped to keep up with the rapid rate at which the innovation of personal devices is developing, or to enable the fastest speeds possible (5Ghz, Dual Band and WAVE 2), which was resulting in issues with VoIP (Voice over Internet Protocol) and video streaming”, added Michael Mrini, Edwardian Hotels London.   “With our new ‘Cisco Meraki’ solution now in place, we have optimised our network’s capacity for voice and HD video content, so THE WORLD OF HOSPITALITY 39 that our guests can enjoy reliable and rapid Wi-Fi coverage around the clock. We are also able to quickly identify and resolve issues in real time, thanks to our improved network visibility.”   Edwardian Hotels London’s new ability to analyse device network usage allows the management team to capture powerful insights into the requirements of their guests, transforming the way in which they constantly strive to enhance the customer experience.    “Digital transformation in the hospitality sector is an extremely exciting place to be, and we look forward to delivering even more value to our customers in this space”, concluded Colm O’Neill, BT.   FOR FURTHER INFORMATION Enquiries about this news release should be made to the BT Group Newsroom on its 24- hour number: 020 7356 5369.