HOTEL
By providing guests with complimentary
furiously fast Wi-Fi on an unlimited number
of devices, our guests can effortlessly stream
their favourite shows and films on platforms
such as Netflix or Amazon Prime, wherever
they are in the hotel, while staying in touch
with friends, family and colleagues from all
over the world.
“This innovative technology allows our guests
to focus on what’s important to them, whether
it’s relaxing with a box set, or taking a last
minute business call, with ease.”
All guests can enjoy download speeds of up
to 150Mbps while visiting each of the hotel
group’s properties, with consistent, reliable
connection guaranteed throughout.
In order to cater effectively to the needs
of the high volume of international and
business travellers staying at Edwardian
Hotels London’s properties, the BT project
management team initially conducted a
wireless assessment at each hotel, to ensure
the new solution would surpass customer
expectations.
Edwardian Hotels London’s incumbent
infrastructure consisted of a legacy solution
that was proving time consuming to manage,
and was unable to cope with the surge in
demand for voice and data services.
“Our previous solution was not equipped
to keep up with the rapid rate at which the
innovation of personal devices is developing,
or to enable the fastest speeds possible (5Ghz,
Dual Band and WAVE 2), which was resulting
in issues with VoIP (Voice over Internet
Protocol) and video streaming”, added Michael
Mrini, Edwardian Hotels London.
“With our new ‘Cisco Meraki’ solution now
in place, we have optimised our network’s
capacity for voice and HD video content, so
THE WORLD OF HOSPITALITY 39
that our guests can enjoy reliable and rapid
Wi-Fi coverage around the clock. We are also
able to quickly identify and resolve issues in
real time, thanks to our improved network
visibility.”
Edwardian Hotels London’s new ability to
analyse device network usage allows the
management team to capture powerful
insights into the requirements of their guests,
transforming the way in which they constantly
strive to enhance the customer experience.
“Digital transformation in the hospitality
sector is an extremely exciting place to be, and
we look forward to delivering even more value
to our customers in this space”, concluded
Colm O’Neill, BT.
FOR FURTHER INFORMATION
Enquiries about this news release should be
made to the BT Group Newsroom on its 24-
hour number: 020 7356 5369.